If you are unhappy with your purchase for any reason, return it to us unworn & in its original packaging within 14 days and we’ll give you a full refund or exchange. The 14 day return policy begins from the day after your parcel has been delivered to you.

Once we receive your returned items please allow up to 5 working days to process a refund and up to 5 working days to process an exchange. Exchanges will be sent back out to customers free of charge but only on our standard delivery service.

Please contact us first if you would like a refund clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment method.  If you request an exchange please indicate which size you require. Please note that we can only exchange goods for items of the same value or less. If the exchange item is out of stock at the time of the exchange, you will automatically be refunded.

Street Lab does not have a free collection service for returns therefore take your parcel to a post office and request a tracked delivery service, this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit.

We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.  Street Lab cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.