Which Countries Do You Ship To?

We ship to a large selection of countries. To check if we ship to your country simply login, add your items to your bunch and hit checkout. From there you will be able to select your country and proceed to the payment pages.



Who Do You Send Your Parcels With?

For UK deliveries we use Royal Mail. Royal Mail will deliver Monday to Saturday but that excludes any UK bank holidays. We also send all our worldwide shipments with Royal Mail which is secure, fast and insured. All information regarding tracking will be emailed to the email address attached to your Street Lab account once your order has been shipped. A signature will be required before receiving your parcel.



How Do I Track My Order?

Once your order has shipped we will supply you with a tracking number via email. You can use that tracking number to check on the status of your shipment.



When Will I Receive My Order?

Orders are processed as soon as possible and usually within 3 days (excluding Sundays). In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly. Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch.

Royal Mail 1st Class Standard delivery are usually made within 1-3 working days of your order being dispatched however remote areas may take slightly longer. Please allow up to 10 working days for a delivery to be attempted in case of delays.

Royal Mail Special Delivery Next Day By 1pm: Orders placed before 12:00pm (Monday-Thursday) will be delivered on the next working day. Orders placed on a Friday before 12:00pm will be guaranteed for delivery the following Monday. Orders placed after 12:00pm on Friday and over the weekend will be guaranteed for Tuesday.

All orders to Europe are sent by Royal Mail International Tracked & Signed and are usually delivered within 4-6 working days, however these times may vary due to your location and delays.

All orders to the Rest Of The World are sent by Royal Mail International Tracked & Signed and are usually delivered within 7-10 working days, however these times may vary due to your location and delays.

 


Do I Have To Sign For The Parcel?

Most orders we send out will require a signature. If you are not in to sign for your goods Royal Mail will leave a "while you were out" card with information on how to re-arrange delivery or collect your goods in person. If the goods are not collected and they are returned to us we can arrange to re-send them but there will be a charge for this.

 

How Much Do You Charge For Delivery?

United Kingdom.

Royal Mail 1st Class Standard (1-3 days) - £3.50

Royal Mail Special Delivery Next Day (Next working day if ordered before 12:00pm Mon-Fri) - Prices start from £6.45

Free UK delivery on all orders over £50

Europe.

Royal Mail International Tracked & Signed (4-6 days) - Prices start from £5.50

North America (USA & Canada).

Royal Mail International Tracked & Signed (7-10 days) - Prices start from £8.50 

Rest Of The World.

Royal Mail International Tracked & Signed (7-10 days) - Prices start from £8.50 

 

I Don’t Live In The UK Will I Have To Pay Any Extra Import Charges?

Before you commit to your purchase you should check your country's import tax and or duty charges. We cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value on any goods we send out.

 

I've Been Asked To Supply Information About Myself, Do I Have To?

From time to time we may need a little more information from you. This could be the case for a number of reasons. If you are unable to provide the extra info we may be forced to cancel your order. If you aren't comfortable replying to the email directly for security reasons feel free to contact us via the site to make sure the email you received was legitimate.

 

Can I Ship Via A Freight Forwarding Company Or To An International PO Box?

We don't ship to either. Any orders seen to be using a PO Box or a third party shipping firm will unfortunately have to be cancelled. When you use these companies there is no way for us to verify the authenticity of the order. Please be aware of this at the time of purchase.   


My Question Is Not Listed Here Who Can I Contact?

If your questions is still unanswered please contact us and we will be more than happy to help you.

 

Other Shipping Notes:

Orders placed after 12pm (Monday to Friday) will ship the next working day
Please note we do not Dispatch orders on a Saturday, Sunday or any public/bank holidays.

Orders placed after 12pm on Friday will be shipped on the following Monday.

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbor, rather than redelivering the next day.